Current version: 2026-09-11. When any of this wording changes we publish a new version and ask you to agree again before your next order.
Purchase agreement
What every buyer accepts before reserving: the 25% deposit, live courier delivery pricing, the 18% Encore commission, the 24 hour check, and how claims work.
Read itTerms of service
The agreement between you and Encore: how a sale works, the 18% commission on the dress price, the 12 hour shipping deadline, and who is responsible for what.
Read itRefunds and fees
When money comes back to you, when it does not, the 25% deposit, the 10% facilitation fee on an upheld return, and how to raise a claim.
Read itPayments and held funds
How card payments are taken, how a seller's money is held until you confirm the dress, and when it is released.
Read itPrivacy policy
What we collect, why we keep it, who processes payments and identity checks, and how to ask for your information.
Read itReviews and ratings
Ratings come from completed orders only. No standalone review form, no bought reviews, no selective hiding.
Read itQuestions before you buy
If something here is unclear, ask before you reserve. Write to hello@encorefashion.ca and a person in Calgary will answer.
This page is a plain language summary and not legal advice. Back to home